Supported documents and countries

Proof of address documents

Accepted by default. Your policy can narrow the list or add more types.

• Utility bills: electricity, water, gas, internet, landline
• Mobile phone bills
• Bank or card statements and bank letters
• Tax assessments and tax office letters
• Letters from a public authority
• Official residence certificates

Policies can also accept insurance documents and rental agreements.

Addresses taken from the ID

No extra step when the identity document already carries the address: digital ID wallets with a resident address, chip documents that hold it, and ID cards that print it, such as those of Indonesia, Thailand, Viet Nam, the Philippines, Korea and Japan.

• Documents may be up to 90 days old by default. You can set 1 to 366 days.
• PDF, JPEG or PNG, up to 10 MB per file.
• With signed evidence only, just digital IDs, chip addresses and signed PDFs from trusted signers count.
• The name on the document is compared with the verified person.

Source of funds and wealth evidence

All types are accepted by default. You choose which count, and whether documents are optional or required.

• Payslips
• Employment contracts and salary letters
• Tax returns and tax assessments
• Bank statements
• Brokerage, fund or deposit statements
• Exchange or custody statements
• Sale documents for property, vehicles, company shares or other assets
• Wills, probate, estate or notary letters
• Company accounts, dividend or profit statements
• Pension statements
• Other supporting documents

• Payslips, statements and letters may be up to 180 days old by default, configurable from 1 to 1,095 days. Tax returns get one more year.
• Sale, inheritance and company documents have no age limit, because they prove a past event.
• Up to 5 documents per case: PDF, JPEG or PNG, up to 10 MB each.
• Zoi ID checks that the evidence is genuine and consistent. The decision on the customer stays with your compliance team.