Expert review for the cases that need a human
Trained reviewers decide the cases software should not decide alone. They see all the evidence on one screen, and every action is on record for your auditors.
Evidence
- Surname
- REYES
- Given names
- MAYA ELENA
- Date of birth
- 1994-03-14
- Document number
- T22•••••• · Hidden
Signals
- Possible sanctions matchscreening
- Face match needs a closer lookface
- Government signature validchip
- Document capture consistentdocument_video
- Device check passeddevice
Everything for one decision, on one screen
- Signals, ranked by risk
- The most important findings first, grouped by source.
- Evidence in context
- Document images, the capture video and the selfie video, side by side.
- Prefilled fields
- Details are read automatically. The reviewer confirms each one.
- The reason it is here
- Every case shows why it was sent to review.
Controls that hold up in an audit
- A secure console for named, trained reviewers, with permissions set by role
- Every view and decision written to an audit log kept for 10 years
- Two independent reviewers for possible sanctions and PEP matches
- Decisions tied to the exact evidence the reviewer saw
- Government ID numbers hidden by default and never written to logs
- Appeals decided by a different reviewer
Trained, and guided by a written manual
Reviewers are trained before they get access. They compare documents with official reference material, watch every selfie video in full and record a reason for every screening decision.
Most cases never need a person
The decision engine settles clear cases on its own. Reviewers spend their time where judgement matters, and you can see the split.
Decision
decision.rule
- auto_approve_nfcses_8f3kq2v7Approved
- auto_approve_walletses_2m9ta4xeApproved
- auto_resubmit:livenessses_7hc1p0wdResubmit
- review:sanctionsses_4qz8n3rbIn review
- auto_reject_underageses_9xv5e6ktRejected
Better with every report
Some fraud only shows up later, as a chargeback or an abused account. Tell us, and it becomes part of how we measure and improve our decisions.
- One call or one click
- Report a decided session as fraud from your backend or from the dashboard. Take it back just as easily if it was a mistake.
- Every report on record
- Each report is logged on the case and counted in our quality figures. A report does not change the user's outcome by itself.
- Quality, measured all the time
- A share of approvals gets a blind second review by another expert, and we track how often an approval turns out to be wrong.
Category
Impostor
Put a real person behind every account
Zoi ID is launching soon. Early access partners get sandbox keys, a direct line to our team and a setup that fits their markets.
Or write to official@zoi.network